Refund Policy

Thank you for shopping with our Bona floor care store. This Refund Policy outlines the terms and conditions for returns and refunds applicable to all purchases made on our website. By placing an order on our site, you fully agree to the policy stated below. All transactions, refunds, and monetary settlements are processed in USD (United States Dollar) as the unified currency.

1. Shipping & Delivery Information

We offer worldwide free shipping on all orders with no hidden delivery fees. All confirmed orders will be shipped on the next business day after purchase. Standard delivery takes within 5 business days to arrive. We also support expedited delivery services to meet your urgent floor care product needs.

2. Return Eligibility & Timeframe

We provide a flexible 60-day return window for all Bona floor cleaner and cleaning tool products from the date of order delivery. To be eligible for a return, items must be in unused, unopened, and original condition with all original packaging intact. Defective, damaged, or incorrect items received due to our shipping error are fully eligible for free returns within the 60-day period.
Please note that customized products (if applicable) and products damaged due to improper customer use are not eligible for free returns.

3. Refund Processing Timeline

Once we receive and inspect your returned items to confirm compliance with our return requirements, we will initiate your refund request immediately. All valid refunds will be processed and credited back to your original payment method within 5 to 10 business days. The actual arrival time of the refund may vary slightly depending on your payment provider’s processing rules.

4. Return & Refund Exclusions

To ensure fair service for all customers, the following situations are not applicable for return or full refund services: Products beyond the 60-day return period; products damaged by personal misuse, improper storage, or accidental damage; opened or used products that cannot be resold; and orders placed with incorrect information provided by customers.

5. Policy Updates

We reserve the right to update or adjust this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website. It is the customer’s responsibility to review this policy regularly before placing new orders.

6. Contact Us

If you have any questions about our return or refund process, or need assistance with your order refund application, please feel free to contact our customer support team. We will respond and resolve your issues as soon as possible.

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