Privacy Policy

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit and make purchases on our Bona floor care product website. This policy applies to all visitors, users, and customers who access our website and utilize our services. By using our website and placing orders, you acknowledge and consent to the practices described in this policy.

1. Information We Collect

We only collect necessary personal information to process your orders and provide optimized customer service. The information we collect includes but is not limited to:
  • Personal Identification Information: Your full name, email address, contact phone number, and shipping address required for global delivery and order verification.
  • Transaction Information: Order records, purchased Bona floor cleaners and cleaning tools, payment records, and transaction history. All transactions are settled in USD as the unified currency.
  • Website Usage Data: Basic browsing information such as your IP address, device type, browser information, and page viewing duration to improve our website functionality and user experience.

2. How We Use Your Information

All collected information is strictly used for business operation purposes and will never be misused. We use your personal data for the following purposes:
  • Process, confirm, and fulfill your orders, including arranging next-business-day shipping and global delivery services.
  • Provide after-sales services, including 60-day return application processing and 5–10 business days refund settlement.
  • Send order updates, delivery notifications, and after-sales follow-up messages.
  • Answer customer inquiries and provide professional guidance for Bona floor care products.
  • Optimize website content, product display, and overall shopping experience.

3. Information Protection & Security

We adopt strict technical and management security measures to protect your personal and transaction information from unauthorized access, disclosure, alteration, or loss. Your payment information is processed through secure encrypted payment channels, and we do not store your complete payment card details on our website. All user data is stored in compliance with global internet privacy protection standards to ensure maximum information security.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to any third parties for commercial purposes. We only share your necessary information with trusted third-party service providers solely for order fulfillment, including global logistics providers and encrypted payment processors, who are obligated to protect your data confidentiality. We may disclose your information only when required by applicable laws, regulations, or legal procedures.

5. Cookie Policy

Our website uses standard browser cookies to enhance your browsing experience. Cookies help us recognize your repeated visits, record your preferred browsing settings, and analyze website traffic. You may adjust your browser settings to refuse cookies; however, this may affect the normal operation of some website functions and your shopping experience.

6. User Rights

You have the right to view, correct, or request deletion of your personal information stored on our website. You may also withdraw your consent for data processing at any time by contacting our customer support team. We will respond to your valid data-related requests in a timely manner.

7. Policy Updates

We reserve the right to update and revise this Privacy Policy periodically to adapt to service adjustments and legal requirement changes. All updates will be posted on this page with immediate effect. It is your responsibility to review this policy regularly during your subsequent visits and purchases.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data protection, please contact our official customer support team. We will resolve your inquiries professionally and promptly.

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